Tuesday, July 26, 2011

Customer Service is All About You

In today’s business world, it’s very important that we execute excellent customer service. Having excellent service can mean the difference between winning a customer and losing one. With so many choices out there, customers can walk if you have poor service.

Unlike what’s been said in the past, the customer is not always right. As we know, customers can lie. They can ask for things that they’re not entitled to, and they can go off on you. They can do all kinds of things that just aren’t right. The customer is not always right, but your response to your customer is very important. As such, how you manage your emotions can actually dictate how a situation is resolved. Your ability to look within yourself and remain calm during trying situations or focused during tough situations can actually help you to provide excellent customer service.

One way to stay focused while you have a customer who is going off is to take a deep breath and think about something positive while that person’s talking. As you think of things that are positive, that can help you to stay calm during a tough situation or a situation that could have become escalated form both ends not just your customer’s. This is one tip on how to have excellent customer service and to see that customer service is all about you. Properly manage your emotions, and you can have good results.

Thank you for listening. I’m Jovi “Professor Jovi” Brown. Until next time, let’s think better, and do better. You can make comments on this blog right here on jovibrownweekdaywords.blogspot.com, or you can go to LinkedIn, Facebook, Twitter, and YouTube.

Also, if you want information on my company, then go to topbrainiac.com/development. Again, thank you for listening, and have a great day!  

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  3. That is an extremely smart written article. I will be sure to bookmark it and return to learn extra of your useful information. Thank you for the post. I will certainly return.


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