Valuing Older Workers

In today’s business world, older workers can become an invaluable asset to any organization. There are studies that indicate that older workers tend to be more committed to organizations. They tend to take on positions for the long term rather than the short term. In addition, older workers tend to call off less form work unless there is an emergency. In this, they are more likely to generate, or accumulate, vacation time than are younger workers.

Now, in addition to being committed to organizations, while in an organization, older works can provide invaluable insight within different areas of an organization. For example, if a person has been in a position for 20, 30, 40, or 50 years, then that person most likely knows the ropes of that position. They can provide you with information that you may not be able to get from your market research or looking at the history of your company or industry. The older worker just might know some inside stuff that can actually help your organization to get a competitive advantage.

Nonprofits have taken advantage of older workers. A number of nonprofits have Baby Boomers on their boards, and they have Baby Boomers as volunteers within their organizations. This actually strengthens their human capital which increases their market share; and it helps organizations or nonprofits to make more money.

When looking at older workers, they’ve been invaluable in nonprofits, and they can also be invaluable in the for-profit world. If you’re that for-profit and you need a consultant or someone to give you information or insight, then you might want to consider hiring an older worker on a part-time basis to help your organization to gain the competitive advantage that it needs.

Thank you for listening. I’m Jovi “Professor Jovi” Brown. Until next time, let’s think better, and do better. I’ll take comments on this blog right here on jovibrownweekdaywords.blogspot.com, or you can go to Facebook, Twitter, LinkedIn, and YouTube.

Again, thank you for listening; and if you want more information on my company, then go to topbrainiac.com/development. Thank you, and have a great day! 

Written by: Jovi“Professor Jovi” Brown

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Customer Service is All About You

In today’s business world, it’s very important that we execute excellent customer service. Having excellent service can mean the difference between winning a customer and losing one. With so many choices out there, customers can walk if you have poor service.

Unlike what’s been said in the past, the customer is not always right. As we know, customers can lie. They can ask for things that they’re not entitled to, and they can go off on you. They can do all kinds of things that just aren’t right. The customer is not always right, but your response to your customer is very important. As such, how you manage your emotions can actually dictate how a situation is resolved. Your ability to look within yourself and remain calm during trying situations or focused during tough situations can actually help you to provide excellent customer service.

One way to stay focused while you have a customer who is going off is to take a deep breath and think about something positive while that person’s talking. As you think of things that are positive, that can help you to stay calm during a tough situation or a situation that could have become escalated form both ends not just your customer’s. This is one tip on how to have excellent customer service and to see that customer service is all about you. Properly manage your emotions, and you can have good results.

Thank you for listening. I’m Jovi “Professor Jovi” Brown. Until next time, let’s think better, and do better. You can make comments on this blog right here on jovibrownweekdaywords.blogspot.com, or you can go to LinkedIn, Facebook, Twitter, and YouTube.

Also, if you want information on my company, then go to topbrainiac.com/development. Again, thank you for listening, and have a great day!  

Written by: Jovi“Professor Jovi” Brown

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Leading with Assertiveness

As leaders, it’s very important that we are assertive. Assertiveness is an element of emotional intelligence. It’s basically your ability to say what needs to be said at a given time. If you look at it, assertive leaders can actually help an organization to become more effective.

For example, if you have an organization in which a leader waits until things happen or fires occur, takes a laissez fair approach, and might say something in order to put a fire out, then that person’s organization could be less effective than a leader who prevents fires from happening. The assertive leader actually stands up and says what needs to be said in order to prevent mess or disruption within the organizational processes. Having a level of assertiveness can actually save an organization time and money and increase an organization’s productivity which can lead to the organization having more money.

So, how can you increase your assertiveness? Well, one way is to practice assertiveness. Put yourself in situations in which you have to stand up for yourself or someone else. Remember that practice makes perfect.

Thank you for listening. I’m Jovi “Professor Jovi” Brown. Until next time, let’s think better and do better. I’ll take comments on this blog here on jovibrownweekdaywords.blogspot.com, or you can go to Facebook, LinkedIn, Twitter, and YouTube.

Again, thank you; and, as always, if you want information on my company, then go to topbrainiac.com/development. Thank you, and have a great day!

Written by: Jovi“Professor Jovi” Brown

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